Privacy Policy


This privacy policy describes how our company, UPintown SAS, collects, stores, processes and uses personal data transmitted via the PABLO application. As a visitor or customer of PABLO's iOS and Android applications, you have agreed to the collection and use of your personal data. We use this data to improve our products and services and help you experience new cultural and tourism experiences. Since personal data may be directly or indirectly related to your identity, contact information or location, we take our responsibility to protect your personal data very seriously.

Please read this privacy policy carefully to understand how we collect, use and protect your personal information. We may change this Privacy Policy from time to time, and if you have any questions, comments, or requests regarding this privacy policy, please contact us using the contact information below.

Personal data

Your data relating to your activities on our Mobile Applications are examples of information directly or indirectly related to your identity, your contact information or your location. We also collect your personal data when you visit our website. This information may include your IP address, location details, general preferences, settings, and system specifications. For us, the most obvious way to collect personal data is when you place an order, when you subscribe to our newsletter, when you contact our customer service or when you leave a comment, notice or other information about our site or mobile applications. In addition, when using the website or mobile apps, you may be invited to give access to your current location, to help you identify and discover the cultural experiences and attractions in your area. Finally, if you have arrived on PABLO through a third party (such as another website or a reseller), we may also collect your personal data.

How we use your personal data

We use your personal data for several reasons, in particular:

We will only keep your personal data temporarily for the reasons listed above, except where required by law or regulation.


We send newsletters to inform you about recent developments and to introduce our new products, special offers and promotions. You can unsubscribe from these newsletters at any time by clicking on the 'Unsubscribe' link in the newsletter or by contacting us via the contact details indicated at the bottom of this privacy policy. While we appreciate your feedback, you do not need to provide a reason to unsubscribe from our newsletter.


You will always be prompted to give your permission before accessing your location from any mobile device you use. By sharing your location, we will be able to provide you with insight into interesting cultural experiences in the area and help you locate the desired attraction. You may cancel your consent at any time by changing the privacy settings of your computer or mobile device.

Legal basis

We are registered as a company under French law, with a number of legal bases justifying the use of personal data. Our use of your personal data is based on three legal bases:

Cookies and Google Analytics

We want you to make the most of your visit on our platform and we use cookies to ensure our website ( a smooth and reliable operation. Cookies are small text files stored on your computer or mobile device when you visit a website. These cookies are stored on your device by your web browser and are either deleted each time you close your browser or are stored for a longer period. Cookies that are not deleted are returned by your browser on your next visit to our website. This allows us to recognize your computer or mobile device and to improve and personalize your interactions and experiences on the PABLO website. We also use other tracking technologies similar to cookies, as third-party tools, to achieve the same goal.
We make every effort not to use cookies with a lifespan of more than one year, although there may be exceptions. Cookies may be placed on your devices by us or by a third party, such as Google Analytics (Google's official web analytics service). Google Analytics allows us to understand globally the destination of visitors to our website and their use of the site. We can not break down this data to analyze your individual behavior on our website.

Our site uses technical, functional, analytical and commercial cookies.

The consent you give us to store and use our cookies and those of third parties may be canceled at any time by configuring your browser to disable cookies and / or delete all cookies from your browser. However, keep in mind that this may limit your access to certain features and areas of our platform. Alternatively, if you do not want to receive customized advertising, visit to unsubscribe from most companies that do this type of advertising.

Third party access to personal data

We work with third parties and may share your personal data for certain purposes.

How we protect personal data

We are committed to protecting your personal data against unauthorized use, modification, publication or deletion of such data. To achieve a high level of protection, we take physical and technical security measures. Physical security measures include restricted and monitored access to our offices and user protection measures on laptops and computers. Our technical measures include regular website and mobile app scans to identify security gaps and vulnerabilities. We also use malware scans and your personal data is stored on secure networks and only a limited number of people with special access rights to such systems can access it. These people are specifically required to keep your personal information confidential. All sensitive information you provide is also encrypted via SSL (Secure Socket Layer) technology. Finally, we do not store or have access to your credit card details. We rely on FnacDarty, our PCI-compliant payment service partner, to store and process this information securely.

Access to your personal data

You have the right to receive information about your personal data in a clear and accessible way. In addition, if your personal data contains incorrect information, or if you consider that this information is used, stored or incorrectly processed, we will be happy to correct, supplement or delete such data as soon as possible. Contact us via the email address provided at the bottom of this privacy policy. To help us respond quickly to such requests, please write "Request for personal data" in the subject of your email.

This privacy policy

We reserve the right to make changes to this privacy policy. We will always post the new version of this Privacy Policy on our website and include the date of the latest version. As we will not proactively inform you of any changes we have made, we recommend that you review this Privacy Policy from time to time. If you continue to use our platform while we have made new changes, we assume that you acknowledge and agree to its most recent content.

Who controls your personal data?

UPintown SAS controls your personal data on its website, mobile applications. UPintown SAS is a simplified stock company incorporated under French law and registered with the Paris Trade and Companies Register (No. 840 332 530). The address of UPintown SAS is at 58 rue des Alouettes 75019 Paris. If you have any comments, inquiries, questions or any other questions about this privacy policy, please contact our customer service at [email protected].