Privacy Policy
Introduction
This privacy policy describes how our company, UPintown SAS, collects, stores, processes and uses personal data transmitted via the PABLO application. As a visitor or customer of PABLO's iOS and Android applications, you have agreed to the collection and use of your personal data. We use this data to improve our products and services and help you experience new cultural and tourism experiences. Since personal data may be directly or indirectly related to your identity, contact information or location, we take our responsibility to protect your personal data very seriously.
Please read this privacy policy carefully to understand how we collect, use and protect your personal information. We may change this Privacy Policy from time to time, and if you have any questions, comments, or requests regarding this privacy policy, please contact us using the contact information below.
Personal data
Your data relating to your activities on our Mobile Applications are examples of information directly or indirectly related to your identity, your contact information or your location. We also collect your personal data when you visit our website. This information may include your IP address, location details, general preferences, settings, and system specifications. For us, the most obvious way to collect personal data is when you place an order, when you subscribe to our newsletter, when you contact our customer service or when you leave a comment, notice or other information about our site or mobile applications. In addition, when using the website or mobile apps, you may be invited to give access to your current location, to help you identify and discover the cultural experiences and attractions in your area. Finally, if you have arrived on PABLO through a third party (such as another website or a reseller), we may also collect your personal data.
How we use your personal data
We use your personal data for several reasons, in particular:
- To keep things running smoothly – Your personal data helps us to constantly improve our mobile apps
- Custom Content – By customizing the content of our mobile apps, we can provide you with relevant products and services tailored to your needs and desires. We collect information about user behavior in order to improve their experience within the app, via Android advertising ID on Android, and via IDFA on iOS.
- Marketing Purposes – We refer to semi-personalized communications including newsletters ("Newsletters" section below) and promotions of our products and services on other websites you may visit, such as social networks.
- General Legal Compliance – Your personal data also plays a key role in helping us identify and prevent fraudulent transactions or other illegal activities on our platform, communicate security messages to our customers and comply with applicable laws and regulations.
- Secure Payments –We work with payment service providers, such as FnacDarty, for all payment transactions. We do not have access to your payment information, but we may request partial information, such as the latest digits of your credit card number, for authentication and anti-fraud purposes.
We will only keep your personal data temporarily for the reasons listed above, except where required by law or regulation.
Newsletters
We send newsletters to inform you about recent developments and to introduce our new products, special offers and promotions. You can unsubscribe from these newsletters at any time by clicking on the 'Unsubscribe' link in the newsletter or by contacting us via the contact details indicated at the bottom of this privacy policy. While we appreciate your feedback, you do not need to provide a reason to unsubscribe from our newsletter.
Location
You will always be prompted to give your permission before accessing your location from any mobile device you use. By sharing your location, we will be able to provide you with insight into interesting cultural experiences in the area and help you locate the desired attraction. You may cancel your consent at any time by changing the privacy settings of your computer or mobile device.
Legal basis
We are registered as a company under French law, with a number of legal bases justifying the use of personal data. Our use of your personal data is based on three legal bases:
- Execution of a contract – We may use your data based on a contract you have with us.
- Legitimate interest – On the basis of a legitimate interest case, which includes economic interests, we may use your personal data to, for example, adapt our content to your preferences, or to fulfill our legal obligation as a limited liability company. French law to ensure appropriate administrative practices.
- Consent – On the basis of your explicit consent, we may use your personal data for any purpose specified in the agreement, such as to send you regular newsletters. You always have the choice to cancel your consent. In this case, contact us via the contact details at the bottom of this privacy policy.
Cookies and Google Analytics
We want you to make the most of your visit on our platform and we use cookies to ensure our website (pablo-app.com) a smooth and reliable operation. Cookies are small text files stored on your computer or mobile device when you visit a website. These cookies are stored on your device by your web browser and are either deleted each time you close your browser or are stored for a longer period. Cookies that are not deleted are returned by your browser on your next visit to our website. This allows us to recognize your computer or mobile device and to improve and personalize your interactions and experiences on the PABLO website. We also use other tracking technologies similar to cookies, as third-party tools, to achieve the same goal.
We make every effort not to use cookies with a lifespan of more than one year, although there may be exceptions. Cookies may be placed on your devices by us or by a third party, such as Google Analytics (Google's official web analytics service). Google Analytics allows us to understand globally the destination of visitors to our website and their use of the site. We can not break down this data to analyze your individual behavior on our website.
Our site uses technical, functional, analytical and commercial cookies.
- Functional Cookies – These cookies help our website and mobile apps to "remember" your preferences, that is, the language selected, search history and registration data.
- Analytical Cookies – These cookies are placed by third-party service providers, such as Google Analytics, and track how you find and interact with our website or mobile apps. This tracking system can be very detailed, it examines the average number of mouse movements, the scrolling activity, the search words used and the text entered in different fields. We may use this information to help search our website, improve your interaction with our platform, or measure the impact of our online marketing activity. We would like to point out that these third-party service providers may also use the information collected about you on other websites or mobile apps over which we have no control. If you'd like to learn more about how Google Analytics collects, uses, and protects your privacy, you can visit Google's privacy policy at www.google.com/policies/privacy.
- Commercial Cookies – These cookies are used to personalize our newsletters according to your preferences and to personalize the online advertisements. These custom ads can also be displayed on other websites that you visit. This 'retargeting' is based on your browser activity, such as the cultural attractions you are looking for. Commercial cookies may also prevent the same ad from appearing on different web pages.
The consent you give us to store and use our cookies and those of third parties may be canceled at any time by configuring your browser to disable cookies and / or delete all cookies from your browser. However, keep in mind that this may limit your access to certain features and areas of our platform. Alternatively, if you do not want to receive customized advertising, visit www.networkadvertising.org to unsubscribe from most companies that do this type of advertising.
Third party access to personal data
We work with third parties and may share your personal data for certain purposes.
- Suppliers – We may share your personal data with certain ticket providers. This information is used to complete, confirm or personalize your booking and may include your name, email address and phone number.
- Business Partners – If you book an admission ticket with us through one of our business partners, it is possible that this partner will receive your personal data, which they can then use for their own purposes. In this context, your information is governed by the privacy policies of these business partners. We may also share personal data with our partners in order to prevent or identify fraudulent transactions or other illegal activities on our platform (for which we depend on legal bases for the execution of a mission of public interest).
- Other Third Parties – We use third-party services that collect, control and analyze personal data on our behalf, such as Google. These third parties are also used to personalize and distribute marketing materials, including advertisements. We also use third parties to process your payments and we share your personal data with them to complete financial transactions. All these parties are required to keep your personal data confidential and can only use them for the initial purposes defined by PABLO.
- Legal Obligations – We may disclose your personal information to the extent required by applicable laws and regulations.
How we protect personal data
We are committed to protecting your personal data against unauthorized use, modification, publication or deletion of such data. To achieve a high level of protection, we take physical and technical security measures. Physical security measures include restricted and monitored access to our offices and user protection measures on laptops and computers. Our technical measures include regular website and mobile app scans to identify security gaps and vulnerabilities. We also use malware scans and your personal data is stored on secure networks and only a limited number of people with special access rights to such systems can access it. These people are specifically required to keep your personal information confidential. All sensitive information you provide is also encrypted via SSL (Secure Socket Layer) technology. Finally, we do not store or have access to your credit card details. We rely on FnacDarty, our PCI-compliant payment service partner, to store and process this information securely.
Access to your personal data
You have the right to receive information about your personal data in a clear and accessible way. In addition, if your personal data contains incorrect information, or if you consider that this information is used, stored or incorrectly processed, we will be happy to correct, supplement or delete such data as soon as possible. Contact us via the email address provided at the bottom of this privacy policy. To help us respond quickly to such requests, please write "Request for personal data" in the subject of your email.
This privacy policy
We reserve the right to make changes to this privacy policy. We will always post the new version of this Privacy Policy on our website and include the date of the latest version. As we will not proactively inform you of any changes we have made, we recommend that you review this Privacy Policy from time to time. If you continue to use our platform while we have made new changes, we assume that you acknowledge and agree to its most recent content.
Who controls your personal data?
UPintown SAS controls your personal data on its website, mobile applications. UPintown SAS is a simplified stock company incorporated under French law and registered with the Paris Trade and Companies Register (No. 840 332 530). The address of UPintown SAS is at 58 rue des Alouettes 75019 Paris. If you have any comments, inquiries, questions or any other questions about this privacy policy, please contact our customer service at [email protected].